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Return & Refund Policy

Thank you for shopping at Ivo Market. This page explains how returns, refunds, and exchanges work at ivomarket.com.

Last updated:

This document governs all returns and exchanges of Ivo Market (“ivomarket.com”). If you are not entirely satisfied, please review this Return & Refund Policy carefully.

Definitions

  • Products: All products and services sold at ivomarket.com.
  • Customer: End-user customers who purchase directly from us or authorized distributors/wholesalers.
  • Company: “Ivo Market,” “We,” “Us,” or “Our.”
  • Orders: Your requests to purchase a Product from us.
  • Website: Ivo Market, accessible at ivomarket.com.
  • You: The individual or legal entity using our services.

What’s Ivo Market’s Return & Refund Policy?

We do not accept returns or exchanges unless the item you purchased is defective. For digital products (including PLR, MRR, RR downloads), returns are generally not permitted once files are accessed, downloaded, or delivered. If you receive a corrupted file or cannot access your purchase, we will provide a new download link or a replacement file.

Return Policy Exceptions

  • Only regular-priced items may be refunded. Sale items are non-refundable.
  • Digital downloads are non-returnable and non-refundable once accessed, except in cases of file defect or delivery failure.

Return & Refund Process

Step 1 — Notify Us
Email info@ivomarket.com with your order number, product name, and a short description.
Step 2 — Ship It Back (Physical Items Only)
Not applicable to digital downloads. If an eligible physical item applies, we’ll send an RMA and return address. You cover shipping costs and risk; use a trackable service.
Step 3 — Inspection & Refund/Replacement
After we verify eligibility, we issue a refund to the original method or provide a replacement via new download link.

Follow-Up & Contact

Quick FAQ

Are digital products refundable?

Generally no. If a file is corrupted or inaccessible, we’ll provide a working download or replacement.

Can sale items be refunded?

No—sale items are non-refundable.

How long do refunds take to appear?

Times vary by payment provider. After approval, refunds may take several business days to show.